We prioritize the preservation of the integrity and authenticity of each luxury piece we offer. As such, we do not accept returns. We stand behind the quality and accuracy of our listings, ensuring a seamless and trustworthy shopping experience for our valued customers. Should you have any inquiries or concerns regarding a purchase, our dedicated team is readily available to assist you via email.

We take great care in packaging our items to ensure their safe delivery to our customers. However, once packages are handed over to the courier, all responsibility for their safe transit is transferred to them. In the unfortunate event that a package is lost, damaged, or stolen, we are unable to offer a refund. We recommend contacting the courier service directly to file a claim. Rest assured, we are committed to assisting our customers throughout this process to the best of our ability

Ensuring the authenticity of every piece is paramount to us. Each item undergoes a rigorous in-house authentication process conducted by our expert team. Furthermore, to provide an extra layer of assurance, we partner with a reputable third-party authentication company, RealAuthentication.com. This comprehensive approach ensures that every item we offer meets the highest standards of authenticity, giving our customers confidence in their purchase."

Sourcing refers to the process of acquiring specific high-quality preloved luxury items for your collection that we currently don't have listed. If you're interested in sourcing a specific item, we encourage you to reach out to our dedicated team. You can inquire about sourcing through our email, or direct messaging on our social media platforms. Simply provide us with details such as the brand, model, pricing budget and any other specific requirements you have, and our expert sourcing team will work diligently to fulfill your request. We're committed to helping you find the perfect luxury piece to add to your collection.

To properly care for your luxury items, we recommend storing them in a cool, dry place away from sunlight and humidity. Use a dust bag or box to prevent dust and scratches. Handle delicate materials with care, and rotate pieces for even wear. Consider professional cleaning when needed to maintain their quality and longevity.